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Korzinka celebrates World Quality Day

Life of Korzinka

November 10, 2023

Korzinka celebrates World Quality Day

Life of Korzinka

November 10, 2023

10.11.2023, Tashkent, Uzbekistan - To celebrate the day, the company held a seminar for employees on effective interaction with consumers, and toured Korzinka’s transport and logistics operations with media representatives.


On World Quality Day, Korzinka, the largest retail chain in Uzbekistan, held two major events with partners.


Reference: World Quality Day has been celebrated on the second Thursday of November for more than 30 years. The goal is to raise awareness of the importance of the quality of products and services, and attract more attention to this issue. The event is fully supported by the United Nations.


For Korzinka, the issue of quality is of the utmost importance, because it concerns not only the safety of goods for our customers and the environment, but also impacts upon the expectations and satisfaction of our consumers.


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In order to focus attention on this key area, on November 7, together with the Agency for the Protection of Consumer Rights, a seminar was held for the managers of Korzinka’s branches in Tashkent.


Participants:

  • discussed techniques and strategies for building rapport with consumers and bloggers

  • explored practical scenarios for communicating with consumers and bloggers

  • analysed various options for responding to requests and claims from customers and bloggers, always bearing in mind compliance with relevant legal requirements

  • agreed a common understanding of the legislation, and their responsibilities to consumers within the framework of the law.


Following the seminar, the Korzinka team have committed to developing an electronic course for Korzinka`s online training centre.


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From 7-9 November, the company brought together the Uzbek Agency of Technical Regulation, the Department of Sanitary and Epidemiological Welfare and Public Health, the Committee for the Development of Competition and Consumer Protection, and regional media representatives for a visit to Korzinka facilities across the country.


The tour, which took place in the Jizzakh, Samarkand and Kashkadarya regions, provided participants with detailed information about Korzinka’s logistics system, from warehousing to delivery.


"One of our key tasks at Korzinka is to provide customers with a high level of quality and service, that matches their expectations, at a reasonable price. Our internal quality control team are there to make this happen. 


Our team are closest to customers and are there to receive and deal with questions and suggestions from our shoppers. We also have a special team that handles consumer complaints and food safety processes.


We work based on the principle of "from field to shelf" and, in order to provide fresh products which meet with quality expectations, we check products long before they reach the shelf: we audit suppliers, conduct laboratory tests, and make sure that labelling is accurate.


This is a large and complex process, which involves many people, but we are committed to becoming better and better", commented Alisher Turaev, Director of the Quality Control Department.


For more information:

Korzinka Press Service
Doniyor Rasulov
Phone: +998 78 140 14 14
E-mail: pr@korzinka.uz


About the company:

Korzinka is the leader in the retail trade in Uzbekistan. The company was founded in 1996 and currently comprises 130 stores in 12 regions of the country: Korzinka supermarkets, Korzinka Mahalla neighborhood stores, Smart convenience stores, the Korzinka Biznes wholesale store and the Korzinka Go online supermarket with two dark stores